This is ridiculous, I gave them cash for the item and I should receive cash back for the return. There was nothing wrong with the insoles, I merely placed them in my boots and realized there wasn't enough room for the insoles, placed them back in the packaging and returned them the next day.
I purchased a pair of felt insoles for $7.94 including tax and tried to return them to the store because they would not work with the boots that I intended to use them in. When I tried to return them, Caplans would not refund the cash for the item they said they could only issue store credit. I asked why and the clerk said "We're too small".
I have been here many times. The service is outstanding. If you ever go to the Northeast kingdom this is by far the best store in the whole area!!!!!
I will never shop here again.
Shoppers beware, you better ask if you can return items for a refund before you purchase.
I purchased boots 3 weeks ago, after wearing them a few hours inside my house I felt like the boots weren't going to work for me as I have Plantar fasciitis. I brought the boots back to find out they will not credit your card back or give money back, "store credit or exchange is there policy". They didn't have the boots I would have exchanged them for so - BESURE YOU ARE 100% happy with your items before purchasing. Even if they tell you "take them home and try them"
Caplan S Shoe Apparel is a US Shoe Store based in Morristown, New Hampshire. Caplan S Shoe Apparel is located at 52 Portland St, Morrisville, VT 05661, USA.
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